Being a 911 operator, or police dispatcher is not an easy job; you are confronted with the very worst that humanity has to offer. But that doesn't excuse the actions that two particular operators are being accused of.
A five year old kid called 911 after his mother had collapsed, but he was not taken serious, and the operator hung op on him. He called again, but got essentially the same response from the other operator.
His mother died.
Now the two operators stand accused, and face up to a whole year behind bars!